Terms of service

Terms of Service

Overview

This website is operated by Magoveni Creatives, trading as LuxeCanvas in South Africa.

Throughout this website, the terms “LuxeCanvas,” “we,” “us” and “our” refer to Magoveni Creatives trading as LuxeCanvas.

By visiting our website and/or purchasing a product from us, you agree to these Terms of Service and any additional policies referenced on our website, including our Shipping Policy, Return & Refund Policy and Privacy Policy.

Please read these Terms carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you confirm that you have the legal capacity to enter into a transaction or that you are using the website with the appropriate consent required by applicable law.

You may not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the operation, security or integrity of our website.

2. Products and Artwork

LuxeCanvas offers canvas wall art and related décor products.

We make reasonable efforts to ensure that product descriptions, dimensions, images, colours and specifications are accurate.

However, the appearance of colours may vary slightly depending on screen settings, lighting conditions, devices and printing processes.

Minor variations that are inherent to digital displays and printing processes are not necessarily considered product defects.

This does not affect any rights you may have where a product is materially different from its description or does not meet applicable legal requirements.

3. Framed and Unframed Artwork

Customers are responsible for reviewing the framing information displayed on each product page before placing an order.

Where an artwork is described as “Unframed,” “Canvas Only,” “No Frame” or similar wording, a decorative frame is not included.

Where a frame is included, this will be specifically stated in the product description or selected product variant.

4. Product Sizes

Artwork dimensions are displayed on the relevant product pages.

Customers should carefully review the selected size before completing an order.

Product mockups and lifestyle images are intended to demonstrate how an artwork may look in an interior setting and may not always represent exact physical scale.

Please rely on the stated product dimensions when determining whether an artwork is suitable for your space.

5. Prices

All prices displayed on the LuxeCanvas website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to an order will be the price displayed and accepted at checkout at the time the order is placed, subject to correction of genuine errors as permitted by applicable law.

Any applicable shipping charges will be displayed at checkout before payment is completed.

Where Free Shipping is displayed, no standard shipping charge will be added to that order.

6. Payments

Payment must be successfully completed before an order can be processed.

Available payment methods are displayed during checkout and may change from time to time.

Payments may be processed by authorised third-party payment providers, including Yoco.

LuxeCanvas does not require customers to provide payment card details directly to us where payment information is securely processed by the applicable payment provider.

7. Orders

After placing an order, you may receive an order confirmation electronically.

Receipt of an order confirmation does not prevent LuxeCanvas from contacting you if there is a genuine issue with the order, including product availability, incorrect pricing, payment verification or fulfilment.

If we are unable to fulfil an order, we will contact you and provide an appropriate resolution, which may include a refund.

We reserve the right to refuse or cancel orders where reasonably necessary in cases such as suspected fraud, payment failure, obvious pricing errors or circumstances that prevent lawful fulfilment.

Nothing in this section limits rights available under applicable consumer law.

8. Order Cancellations

Eligible unfulfilled orders may be requested for cancellation within 24 hours of placing the order.

Because orders may be submitted to our fulfilment partners shortly after payment confirmation, customers should submit cancellation requests as soon as possible.

After the 24-hour cancellation window, we may still attempt to assist, but cancellation cannot be guaranteed once processing or fulfilment has progressed.

Any mandatory cancellation rights provided by applicable law remain unaffected.

9. Shipping and Delivery

LuxeCanvas currently delivers within South Africa, subject to the delivery areas and options available at checkout.

Many LuxeCanvas artworks may be sourced or dispatched through international fulfilment partners.

Estimated delivery times are provided in our Shipping Policy and are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by courier delays, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Please refer to our Shipping Policy for further information.

10. International Fulfilment

Some products may be shipped directly from international fulfilment partners.

Packaging, dispatch locations and tracking providers may therefore vary between products.

An order containing multiple products may occasionally arrive in separate shipments.

LuxeCanvas remains the customer's point of contact for orders placed through our website.

11. Returns and Refunds

Eligible return requests may be submitted within 14 days from delivery, subject to our Return & Refund Policy and applicable law.

For approved change-of-mind returns, customers are responsible for arranging and paying for return shipping where permitted by law.

LuxeCanvas currently charges a 0% restocking fee on approved returns.

Different arrangements may apply where an item is damaged, defective, incorrect or otherwise qualifies for a remedy under applicable consumer law.

Please refer to our Return & Refund Policy for full details.

12. Damaged, Defective or Incorrect Products

Customers should inspect their orders after delivery.

If an artwork arrives damaged, defective or incorrect, please contact LuxeCanvas promptly and provide the requested order information and photographic evidence where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable South African consumer law.

13. Intellectual Property

Unless otherwise stated, the LuxeCanvas website, branding, logos, website design, written content and other proprietary materials belonging to LuxeCanvas or Magoveni Creatives may not be copied, reproduced, distributed or commercially exploited without permission.

Product artwork and other content may also be subject to intellectual-property rights belonging to their respective owners, artists, licensors or suppliers.

Nothing on this website grants users ownership of intellectual-property rights merely by purchasing a physical product.

14. Third-Party Services

Our website may use services provided by third parties, including ecommerce platforms, payment providers, fulfilment partners, analytics providers and delivery companies.

Your use of certain features may therefore also be subject to the terms and privacy practices of those service providers.

LuxeCanvas is not responsible for independent third-party websites that are outside our control.

15. Website Availability

We aim to keep the LuxeCanvas website accurate, secure and available.

However, we cannot guarantee that access will always be uninterrupted or error-free.

We may update, modify or temporarily suspend parts of the website where reasonably necessary for maintenance, security or operational purposes.

16. Prohibited Use

You may not use the LuxeCanvas website:

For unlawful or fraudulent purposes
To infringe intellectual-property rights
To transmit malicious software or harmful code
To attempt unauthorised access to systems or accounts
To interfere with website security or operation
To submit false or misleading information
To engage in activity prohibited by applicable law

17. Limitation of Liability

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under South African law.

To the extent permitted by law, LuxeCanvas will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Any limitation contained in these Terms remains subject to mandatory consumer protections and other applicable legal requirements.

18. Privacy

Personal information collected through the LuxeCanvas website is handled in accordance with our Privacy Policy and applicable privacy legislation.

Please review our Privacy Policy for information about how personal information is collected, used and shared.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website or applicable requirements.

The version published on the LuxeCanvas website will apply from its stated effective date.

Changes will not retrospectively remove rights that customers already have under applicable law.

20. Governing Law

These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory rights or protections that apply to the customer.

21. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict or replace mandatory rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act and legislation applicable to electronic transactions.

Where these Terms conflict with a mandatory legal right, the applicable law will prevail.