Shipping policy

Shipping Policy

At LuxeCanvas, we carefully prepare every order to ensure your artwork reaches you safely and in excellent condition. Please review the information below regarding processing, delivery and tracking.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully confirmed.

Processing times are separate from delivery times. During periods of high demand, public holidays or supplier delays, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive shipping or tracking information where available.

Delivery Areas

LuxeCanvas currently delivers to addresses within South Africa.

Customers are responsible for providing a complete and accurate delivery address, including the correct suburb, city, province and postal code.

Estimated Delivery Times

Many LuxeCanvas artworks are sourced and fulfilled through our carefully selected international supply partners.

Once dispatched, orders typically arrive within approximately 7–20 business days.

Please note that delivery times are estimates and not guaranteed. Delays may occasionally occur due to courier operations, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

We recommend allowing additional time when ordering artwork for a specific event, installation date or gift.

Shipping Costs

Where Free Shipping is displayed at checkout, no standard shipping charge will be added to your order.

Any applicable shipping charges will always be displayed during checkout before payment is completed.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your tracking number for the courier's tracking system to update.

International Fulfilment

Some LuxeCanvas products may be dispatched directly from our international fulfilment partners.

As a result, packaging and dispatch locations may vary between products. This does not affect your order with LuxeCanvas, and our team remains your point of contact should you require assistance.

Multiple-Item Orders

If your order contains more than one artwork, products may occasionally be dispatched separately depending on availability and fulfilment location.

You may therefore receive more than one parcel or tracking number. There will be no additional standard shipping charge where your original order qualified for free shipping.

Incorrect or Incomplete Addresses

Please carefully check your delivery information before completing your order.

If you notice an error after placing your order, contact LuxeCanvas as soon as possible. We will attempt to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law.

Delivery Delays

Occasional delays can occur during international transit or local courier delivery.

If your tracking information has not updated for an extended period or your order has exceeded the expected delivery timeframe, please contact us so that we can investigate the shipment.

A delayed shipment does not necessarily mean that the parcel has been lost.

Damaged Parcels or Incorrect Items

Please inspect your order as soon as it arrives.

If your artwork arrives damaged, defective, or you receive an incorrect item, please contact LuxeCanvas promptly and provide:

Your order number
A description of the issue
Clear photographs of the artwork
Photographs of the packaging where relevant

We will assess the matter and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable South African consumer law.

Please retain the original packaging until the matter has been resolved.

Customs and Import Processing

Where an order is fulfilled internationally, it may be subject to customs processing before final delivery.

LuxeCanvas will endeavour to provide customers with clear pricing at checkout. If any unexpected customs or import-related issue affects your shipment, please contact us for assistance.